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Home Care Packages

HOME CARE PACKAGES (HCP)

As part of the aged care reform, the Australian Government has made changes to the Home Care Packages Program. From 27 February 2017 all home care packages will be provided to individual “consumers” rather than being awarded to approved providers. The government’s aim is to ensure that the allocation of home care is “based on people’s individual needs and circumstances and the time they have waited for care”, and to provide individuals with more choice (Department of Health Website https://agedcare.health.gov.au/aged-care-reform/home-care/home-care-packages-reform).

How are Home Care Packages allocated?

People over 65 years (or 50 years for Aboriginal and Torres Strait Islanders) are eligible to receive support services under the Commonwealth Home Support Services (CHSP). The majority of our clients receive transport services under this programme. The My Aged Care team, who manage services under the CHSP, may ask you if you wish to go on the waiting list for a Home Care Package (HCP). It is your choice whether you stay on the CHSP or go onto the HCP programme.

Choosing a Home Care Package Provider

When an individual is approved for a HCP they are put on a waiting list “queue”. Once the HCP is allocated the individual chooses a Home Care Package Provider and they sign a contract with that provider. That provider is then responsible for providing the individual with all of their approved home care. This includes transport.

What does that mean for Community Transport Port Stephens (CTPS) clients?

CTPS is not an approved home care provider. Therefore, we are unable to draw funds from an individual’s HCP for the costs of transport. So if you wish to use your HCP funds for transport, you need to decide which service provider you want to use for your transport. If you want to continue to use CTPS you must advise your HCP provider prior to signing a contract. Your HCP can sub-contract CTPS to provide your transport and you can then utilise your HCP funds.

Alternatively, you may continue to use CTPS and pay for your transport from your own funds. However, as the costs of your transport will no longer be funded under the Community Home Support Program (as you are the recipient of a HCP) your transport costs will change. These costs are provided on our Timetable under the heading “NDIS/HCP”.

It is important that you are aware of your options and can make informed decisions in relation to your HCP. It is the responsibility of your chosen HCP service provider to support your decisions and explain all the details of your home care supports, including transport.

If you have any questions or issues regarding Home Care Packages contact My Aged Care on 1800 200 422.

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